• Permanent part time position (30.4 hours per week)
• 4 days per week Monday, Tuesday, Thursday and Friday
• Salary from $73,465 + Superannuation (Pro rata)
• Based in the vibrant Glen Waverley precinct 
• Applications close 8 February 2026 

An experienced Customer Service officers is sought to support the City of Monash Maternal Child health and Immunisation Service.

About the Position

The Monash Maternal Child Health and Immunisation service (MCH) is situated within the Children Youth and Family Services department. This department has a strong focus on supporting infants, children and families offering innovative service delivery models to meet the needs of a contemporary community. Our customer service officers provide exemplary customer service both over the phone and in person, contributing to the effective delivery of essential services to our vibrant community.

About You

We are seeking candidates who:

• Provide exemplary customer service both over the phone and in person being able to work within a culturally diverse community
• Skilled in Excel, SharePoint and file management  
• Manage customer service tasks including overseeing appointment schedules for a range of service
• Are able to multitask and ensure the smooth operations of the service, working collaboratively as a team
• Highly motivated, task orientated, flexible and agile, with demonstrated ability to work in a face paced, dynamic service where customer service is a key priority

Skills and Experience

• Demonstrated experience in counter and telephone customer service with excellent people skills and communication skills
• Strong Customer service focus and understanding of working with a diverse community
• Experience in office administration within a Health, community service and/or local government environment
• Excellent computer literacy skills including MS Office including experience with maintaining databases, and collating reports will be advantageous
• multi-tasking - managing phone calls and data entry simultaneously 
• Identify business improvements across MCH and Immunisation programs, providing timely feedback to the Team Leaders, Coordinator or Manager Children, Youth and Family Services
• Curious, collaborative & enthusiastic approach to customer service and community

Requirements

• Certificate or Diploma in Health Administration or Business Experience in office administration
• Previous experience working within a high-volume health service, community service and/or local government environment
• Experience working within an Immunisation service or Maternal Child Health service preferred
• valid Driver’s license and use of own car
• Working with children’s check
• National Criminal History Check

Benefits

As a City of Monash employee, your personal and professional development is a key focus for us. You will have access to:

• Supportive and experienced leaders that care for your development and wellbeing
• Vibrant health and well-being programs
• Employee Assistance Program for you and your family
• Flexible working arrangements
• Training and development opportunities
• Discounted gym memberships at our Active Monash Recreation Centres

Apply for this amazing opportunity

Please submit your resume along with a cover letter.

Applications close 8 February 2026 at 11.55pm.

For further information please contact Coordinator Maternal Child Family Health & Immunisation, on 0481 903 309 or at mchcoordinator@monash.vic.gov.au 

Monash Council is committed to be a flexible, safe, equal and inclusive workplace where we embrace and support diversity.

As an Equal Opportunity employer, we encourage applications from people who are from different backgrounds including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email talent@monash.vic.gov.au

We are also committed to being a Child Safe organisation and have zero tolerance to child abuse.