Digital Content Lead

Job no: 496061
Work type: Full Time
Location: Various Locations
Categories: Various categories

Apply now

  • Permanent full time position
  • Salary from $111,265 plus superannuation 
  • Located in Glen Waverley
  • Applications close Wednesday 27 May 2026

Shape how our customers experience Council online

We’re seeking a Digital Content Lead to shape and continuously improve content across Council’s digital channels, with a focus on delivering a clear, task focused and user‑centred website.

About the role

You will lead content strategy, standards and governance to ensure our digital services are easy to use, trusted and effective. Using data and user insights, you’ll drive improvements that increase digital uptake and enhance customer experience.
  • Develop and implement a user‑centred content strategy
  • Establish and embed content standards (accessibility, usability, SEO)
  • Use data and insights to improve content and online form performance
  • Partner with stakeholders to design effective, task-focused content
  • Manage CMS governance, workflows and vendor relationships
  • Build organisational capability in digital content and form design
  • Ensure compliance with accessibility (WCAG 2.2) and relevant legislation

About you

You are a hands-on digital content expert who thrives in complex environments and is passionate about improving customer experience.
 
You bring:
  • Experience managing content for large, complex websites
  • Strong expertise in content strategy, governance and UX principles
  • Skilled in CMS platforms, analytics and SEO
  • Data‑driven and customer‑focused
  • Confident influencing stakeholders and leading change
  • Knowledge of accessibility standards and AI search optimisation

Benefits

City of Monash is a dynamic organisation committed to providing excellence in service delivery. Located in the eastern region, Monash is a cosmopolitan and culturally diverse city, close to the demographic centre of Melbourne.

As a City of Monash employee, your personal and professional development is a key focus for us. You will have access to:

  • Supportive and experienced leaders that care for your development and wellbeing
  • Vibrant health and well-being programs
  • Employee Assistance Program for you and your family
  • Flexible working arrangements
  • Training and development opportunities
  • Discounted gym memberships at our Active Monash Recreation Centres

Apply for this amazing opportunity

Please submit your CV with a cover letter outlining your experience and how it relates to the role.

Applications close Wednesday 27 May 2026 at 11:55pm.

If you have any enquiries, please contact Imogen Kelly via email Imogen.Kelly@monash.vic.gov.au

 

Monash Council is committed to be a flexible, safe, equal and inclusive workplace where we embrace and support diversity.

As an Equal Opportunity employer, we encourage applications from people who are from different backgrounds including Aboriginal and Torres Strait Islander, people of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email talent@monash.vic.gov.au

We are also committed to being a Child Safe organisation and have zero tolerance to child abuse.

Position Description

Advertised: AUS Eastern Standard Time
Application close: AUS Eastern Standard Time

Apply now

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